Less admin for NDIS providers and community organisations.
PulseForge automates the internal admin around your care and rostering systems: staff onboarding checklists, approvals, audit-evidence filing, reminders and reporting, inside your own Microsoft 365. Fixed price, founder-led, Australia-wide.
Where providers lose hours
- Onboarding each new support worker by hand: checklists, system access, training and certificate expiry dates in spreadsheets.
- Leave, shift-change and expense approvals scattered across email and text messages.
- Evidence for your NDIS Practice Standards audit spread across inboxes and folders.
- Monthly reports for managers, the board and funders rebuilt from scratch every time.
Registration requirements keep growing: from 1 July 2026, providers of supported independent living (SIL) and NDIS digital platform services must be registered with the NDIS Quality and Safeguards Commission; existing SIL providers had until 1 October 2026 to apply. The care work matters most; the admin around it shouldn't swallow your coordinators' week.
What we automate
New support worker added: onboarding checklist, Teams access request, training tasks and reminders created automatically. NDIS Worker Screening clearance numbers, outcomes and expiry dates tracked; copies of ID, checks and certificates are never collected or stored.
Leave, shift-change, expense and purchase approvals in Teams or Outlook, with the right manager, a reminder and a clear record. Shift-change approvals reference roster IDs and times, not participant names or support details.
Organisational evidence only (policies, procedures, training records, de-identified internal review summaries) filed into a structured SharePoint library, ready for your next Practice Standards audit. Participant files stay in your care-management system.
When an incident is logged in your incident system, the right manager gets a notification containing only the incident reference, category and due date, and follow-up tasks are tracked. Participant names, descriptions and health details never leave your incident system.
Monthly roll-ups built from de-identified counts: onboarding status, overdue tasks, approvals and grant milestones.
Board-paper packs, grant milestones and acquittal reminders, so deadlines don't depend on one person's inbox. Board packs pull de-identified counts and status only; incident and complaint detail stays in your incident system.
Our hard limit: our automations don't collect, store or route client identity or KYC documents, tax file numbers, or health or participant clinical records (including NDIS plans). Workflows track status, dates and tasks only; participant records stay in your care-management system.
Where your data lives: in your own Microsoft 365 tenant. We build with least-privilege access, notifications go only to named roles, and we document every data field each workflow touches before go-live.
Who builds it
PulseForge is a new Melbourne business (est. 2026), founded by Muhammad Gulzar, who brings 10+ years in IT, cloud and Microsoft platforms across Australian enterprise and government environments, including Microsoft cloud support work inside an NDIS-sector organisation. You deal with the person who does the work.
Pricing
| Step | Price (ex GST) | What you get |
|---|---|---|
| Discovery call | Free | 30 minutes: the problem, the systems, whether it is worth assessing |
| Automation Assessment | $990 | Workshop, up to 3 workflows mapped, baseline hours, systems and licence check, ranked options, fixed quote. Credited in full against a build signed within 30 days of the assessment report |
| Simple build | from $2,900 | One trigger, up to two systems, tested, documented, handed over |
| Standard build | from $4,900 | Two to three systems, approvals, exception queue, reconciliation |
| Care (optional) | $750 or $1,250 / month | Business-hours monitoring, fixes and small changes |
Some workflows need Power Automate Premium licences; we check this in the assessment, and you pay Microsoft directly. Not-for-profits may be eligible for Microsoft's nonprofit licence discounts.
How we build
- Exception handling — missing data, duplicates and rejected approvals are designed for up front.
- Monitoring and alerts — failures are visible, not silent.
- Runbook and named owner — your team knows how it works and who looks after it.
- Your accounts, your licences — built in your own Microsoft 365 tenant, with a documented way to switch it off.
- Handover your IT provider can run — no lock-in to PulseForge.
Frequently asked questions
Do your workflows handle participant information or clinical records?
No. Our automations don't collect, store or route client identity or KYC documents, tax file numbers, or health or participant clinical records (including NDIS plans). They track status, dates and tasks; the records themselves stay in your care-management system.
Do you replace our care-management or rostering software?
No. Tools like your client-management, rostering or payroll system stay as they are. We automate the Microsoft 365 admin around them: onboarding checklists, approvals, filing, reminders and reporting.
Can you help with NDIS Practice Standards audits?
We don't do audits or compliance advice; an approved quality auditor or NDIS consultant does that. We can make evidence easier to keep: a structured SharePoint library, filing rules and reminders, so the evidence is in one place when your audit comes around.
How much does it cost?
Automation Assessment $990 ex GST (credited in full against a build signed within 30 days of the assessment report), Simple builds from $2,900 and Standard builds from $4,900 ex GST.
Do you work with providers outside Melbourne?
Yes, across Australia. Most work is delivered remotely, with onsite visits in Melbourne by appointment.
Related: Business Automation · Microsoft 365 automation · SharePoint consultant
Give your coordinators time back for participants.
Free 30-minute call: we'll look at your onboarding, approvals and reporting, and tell you honestly what's worth automating.
Prefer email? hello@pulseforge.com.au · Or call directly on (03) 4422 2232.