Everything you need to know. Straight answers.

PulseForge is a founder-led Melbourne business technology company: business automation and Microsoft 365 for Australian firms, plus websites and product sourcing.

Work is fixed-price and project-based, delivered by a founder with 10+ years of enterprise and government Microsoft, cloud and infrastructure experience. We work alongside your existing IT provider and practice software.

1. Business Automation — fixed-price automation of client and job setup, approvals, filing, reminders and handoffs on the systems you already use (Microsoft 365 first). Automation Assessment $990 (credited in full against a build signed within 30 days of the assessment report), builds from $2,900, optional Care from $750/month.

2. Microsoft 365 & Cloud Migration — Windows 11 readiness, Microsoft 365, SharePoint, OneDrive, Google Workspace and tenant-to-tenant migrations. Assessments $990 (Windows 11) or $1,990 (Microsoft 365); implementations from $2,490; most projects $2,490–$25,000 depending on scope.

3. Websites — Business Website $1,990, Growth from $3,490, Professional from $5,900.

4. Business Product Sourcing — requirement-led sourcing of workplace accessories, onboarding kits, headsets, branded merchandise and custom commercial items. Initial discussion free, complex sourcing briefs from $490, custom manufacturing assessments from $990, product and delivery by quotation.

Full breakdown on pricing.

Accounting and bookkeeping practices, professional-services firms (engineering, design, consulting, advisory) and growing SMEs — roughly 5–200 staff — on Microsoft 365, Australia-wide.

Request a free 30-minute call and we'll tell you honestly whether we're the right fit.

Business Automation: Automation Assessment $990 (credited in full against a build signed within 30 days of the assessment report), builds from $2,900, optional Care from $750/month. The exact build price is fixed in the assessment.

Microsoft 365 & Cloud Migration: assessments from $990; implementations from $2,490; most projects $2,490–$25,000 depending on scope (see migration pricing).

Websites: from $1,990 — Business, Growth and Professional tiers (see pricing page for the tier breakdown).

Business Product Sourcing: initial discussion free for suitable commercial requests. Complex sourcing briefs from $490; custom manufacturing assessments from $990; product and delivery supplied by quotation.

All AUD ex GST. Prices are fixed in a written proposal before work begins.

Every engagement starts with a free 30-minute call. Automation and migration then move to a fixed-price assessment; websites and sourcing are quoted directly. Every project follows the same four stages: Discover, Scope, Deliver, Handover.

Business Automation: Automation Assessment $990, credited in full against a build signed within 30 days of the assessment report.

Microsoft 365 & Cloud Migration: $990 Windows 11 Readiness Assessment, or $1,990 for a Microsoft 365 Migration Assessment or SharePoint Discovery. The Microsoft 365 Migration Assessment is credited against implementations of $10,000+.

Websites: a written, fixed-price quote follows the call.

Business Product Sourcing: quoted directly for suitable commercial requests; complex sourcing briefs from $490 and custom manufacturing assessments from $990.

Scope is fixed in a written proposal before work begins. Any change to agreed scope is documented and approved before any extra cost.

Business Automation: the assessment is paid upfront. Builds are fixed price, paid 50% on commencement, 30% when ready for acceptance testing and 20% on acceptance. Care is optional and month-to-month after the 30-day stabilisation.

Microsoft 365 & Cloud Migration and Websites: projects may use staged or milestone payments where stated in the proposal — mention it at proposal stage and we'll structure something fair.

Business Product Sourcing: payment terms depend on the supplier, order value and whether the product is custom or special-order. The required deposit and balance milestones are always stated in the quotation before you commit.

Business Automation: builds typically go live within 1–2 weeks (Simple) or 2–3 weeks (Standard) after the assessment and access are in place, followed by a 30-day stabilisation period.

Microsoft 365 & Cloud Migration: assessments delivered within 1–2 weeks of kick-off; migration project timelines depend on user count, data volumes, source-platform complexity and cutover windows — confirmed in the assessment output.

Websites: 5–14+ business days after content and approvals (Business 5–7 · Growth ~10 · Professional ~14+).

Business Product Sourcing: timeframes depend on product availability, samples, customisation, manufacturing lead time, freight method, customs and delivery location. PulseForge provides an estimated timeframe in the quotation, but supplier and freight delays can occur.

You retain ownership and control of your domain, content and agreed project deliverables. For Business Automation, you own the flows and documentation built for you, in your own accounts; PulseForge retains its generic templates and methods. Third-party software, licences, themes and platforms carry their own ownership terms, which we document at handover.

Ownership, licences, account control and handover deliverables are defined in the Statement of Work — no mandatory monthly fee to keep what we built running. Website Care and Automation Care are optional.

Business Automation builds, migration projects and websites are fixed-price project purchases — no ongoing commitment.

Website Care Plans: 3-month minimum, then 30 days' notice.

Automation Care: no minimum term — month-to-month after the 30-day stabilisation, with 30 days' notice.

Full detail in our Refund & Cancellation Policy.

Business Automation is fixed-price automation of client and job setup, approvals, filing, reminders and handoffs on the systems you already use (Microsoft 365 first). Automation Assessment $990 (credited in full against a build signed within 30 days of the assessment report), builds from $2,900, optional Care from $750/month.

Most workflows don't need AI. Where AI genuinely helps, it prepares or sorts information; your team approves anything important.

No. Business Automation is built inside Microsoft 365 and the supported apps you already use. Nothing needs replacing, and we work alongside your existing IT provider.

Each build has exception handling — anything a flow can't process goes to a named person's review queue in Teams or Outlook.

Every build also includes monitoring and alerts, a runbook, a named owner in your team, training and a documented disable procedure.

Microsoft 365 first — Outlook, Teams, SharePoint and Planner. Then practice software (e.g. XPM, FYI, Karbon), Xero/MYOB, HubSpot and similar business apps.

Integrations are confirmed in the assessment. Availability depends on the platform's API, permissions, subscription level and technical limitations. PulseForge does not provide CRM selection, replacement CRM implementation or custom CRM development.

There's no compulsory monthly fee — each automation is a fixed-price build you own. Optional Care (Maintain $750/month or Improve $1,250/month ex GST) covers business-hours monitoring, fixes and small changes. No minimum term — month-to-month after the 30-day stabilisation, with 30 days' notice.

Platform licences, where needed, are quoted in the assessment and paid by you directly to the vendor.

User count, device count, data volumes, source-platform complexity, permission structure, application inventory, custom-domain requirements, cutover timing and any remediation work identified during discovery. That's why migration moves to a fixed-price assessment after the free call ($990 Windows 11 Readiness or $1,990 Microsoft 365 Migration Assessment). The Microsoft 365 Migration Assessment is credited against implementations of $10,000+. Implementations from $2,490; most projects $2,490–$25,000 depending on scope.

Yes — after-hours cutovers are common for email and tenant-to-tenant migrations to reduce disruption. Quoted as a separate uplift unless already included in your Statement of Work.

No. Microsoft 365 licences are paid directly to Microsoft or through your Cloud Solution Provider. Migration pricing covers professional services only — planning, migration execution, cutover, documentation and post-migration support per the Statement of Work.

Application inventory is part of every assessment. Incompatibilities are flagged with recommended alternatives, workarounds or migration timing (e.g. staged rollout). Any remediation or replacement work is scoped and quoted separately — it's never bundled into the migration price without your approval.

Yes — where suitable, we source workplace accessories such as headsets and webcams via Business Product Sourcing. Equipment is quoted separately from professional migration services and remains subject to supplier and warranty terms.

Yes — Microsoft 365 productivity training from $990 (two-hour session) up to structured adoption programmes from $4,900. Focused on productivity and platform adoption, not cybersecurity training.

PulseForge is project-only and doesn't provide managed IT. Optional Automation Care and Website Care cover what we build. We work alongside your existing IT provider; if you need a managed helpdesk or 24/7 support, we can refer you to an appropriate managed service provider.

Cheaper builds exist and can be the right call — template sites and low-cost freelance jobs have their place. What you're paying for at PulseForge: mobile-first design tailored to your business (not a repurposed template), schema markup for search visibility, an enquiry form delivered to your nominated email, GA4 analytics, structured revision rounds, defined post-launch support, and a founder-led project process with a written proposal. If a cheaper option fits your business, we'll say so.

You provide the copy, images, logo and brand guidelines. We can point you to copywriters and photographers where needed. Delivery timelines apply after required content, access and approvals are received — content readiness is the most common cause of website-project delay.

You retain ownership and control of your domain, content and agreed project deliverables. Third-party platforms, licences and services (hosting, plugins, fonts, themes, e-commerce platforms) remain subject to their respective terms — documented at handover in the Statement of Work.

No — hosting, domain registration, third-party plugins and licensed themes are billed by their respective providers or passed through transparently. Website Care Plans include hosting management if you want a single point of contact, but the underlying platform fees are always separately identified.

Business Website — 1 revision round and 14 days of post-launch support. Growth Website — 2 revision rounds and 30 days of support. Professional Website — 3 revision rounds, a training session and support as agreed in the proposal. Additional revisions are quoted transparently. Consolidated feedback (one document per round with all comments) keeps projects moving.

Workplace accessories, onboarding kits, headsets, branded merchandise and custom commercial items. It isn't a catalogue or a general office-supply retailer — every request is assessed for commercial viability, product risk, compliance, supplier availability, quality and delivery timeframe. PulseForge may decline requests that are unsuitable, highly regulated, uneconomic or outside its acceptable risk profile.

Yes — sourcing is designed for commercial quantities and project requirements. Very small one-off consumer orders are typically declined; the initial discussion clarifies whether your requirement fits.

Yes — samples are arranged where appropriate, particularly for material custom orders. Sample costs, freight and lead times are documented in the quotation.

Yes — for suitable products and commercial quantities. Custom-branded orders typically start with a Custom Manufacturing Assessment (from $990) to confirm branding method, sample approval, minimum order quantity and lead time.

Warranty terms and duration are documented in every quotation, aligned with the supplier's warranty and Australian Consumer Law. The specific warranty pathway (supplier direct, distributor, PulseForge-assisted) is stated in the quotation.

No. PulseForge is a requirement-led sourcing partner — not a general office-supply retailer. Products are sourced against a documented commercial requirement, not held on speculation.

Lead time depends on scope. Every quotation documents estimated timeframes for production, freight and Australian delivery. We do not promise a delivery date until supplier availability is confirmed.

Special-order and custom-sourced products require a deposit before PulseForge places an order with the supplier. The deposit amount varies by supplier, product type and order size, and is documented in the quotation.

Yes. Melbourne-based, with remote-first delivery to businesses Australia-wide — metro, regional and rural.

The same four service families apply across Australia: Business Automation, Microsoft 365 & Cloud Migration, Websites and Business Product Sourcing. Remote delivery has no travel cost; onsite work in Melbourne is by appointment, and onsite work outside Melbourne is quoted.

PulseForge does not provide regulated advice (legal, financial, medical, immigration) and never automates regulated professional decisions. For regulated firms we automate internal administrative workflows only — professional judgement stays with your team. We don't collect, store or route client ID or KYC documents, tax file numbers, or health or participant clinical records.

Workflows are configured to be aligned with the Privacy Act 1988 — data handling documented in your Statement of Work, built in your own accounts, with Australian-hosted storage where available. Any automated message to customers includes sender identification and an opt-out where required, aligned with ACMA guidance. Data location depends on selected tools and integrations, which we document clearly.

See our Privacy Policy, AI Use Policy and Communication & Consent pages.