AI call answering for Australian roofers and roof restorers. Captures storm-damage surges without dropping calls, manages insurance claim intake, and follows up $15k+ re-roof quotes through long decision cycles.
Roofing is feast-or-famine. Storm events trigger massive call surges. Re-roof quotes drift for months. The two big levers: capture every storm call, follow up every re-roof quote.
Hailstorm Wednesday night. By Thursday morning everyone in 3 suburbs needs a roofer. You miss 70 calls in three days. Half of them become competitors' insurance work.
Highest urgency — active water damage compounds quickly. AI captures details, advises on basic mitigation (tarp / bucket), books fastest inspection slot.
Customer wanted a full roof restoration. Quoted $18,400. Silence for 7 weeks. They paid someone else who followed up. Day 3, 14, 28 nudges close a real share of these.
Each insurance job needs claim number, insurer name, damage description, photos, homeowner authority, scope agreement. Capturing this on first call saves 30+ minutes per job.
Built for the storm-and-restoration rhythm of roofing — handles call volume spikes and patient long-cycle follow-up in the same system.
Active leak / water inside → highest priority. Visible storm damage (tiles, gutters, flashing) → high. General re-roof or restoration enquiry → quote pipeline. Maintenance / repair → standard.
For claim work: insurer name, claim number (if known), damage description, photos via SMS, preferred inspection time, homeowner authority to proceed. Report-ready intake saves admin hours per job.
$10k+ quotes get Day 3, 14, 28, 60 SMS check-ins using your tone. Replies pause. Older quotes reactivated next storm season with a refreshed offer.
Past customers get gutter cleaning, valley inspection and pre-winter checkup prompts at the right intervals. Adds steady $300–$1,200 jobs without you tracking it.
Re-roof, restoration and insurance work all benefit from systematic follow-up. Storm-surge overflow + 6-month re-engagement pay for the package in most months.
Yes. AI voice scales with call volume — concurrent calls are answered in parallel without dropping. Every caller gets the same qualification and intake. The system can run an entire post-storm Monday morning without missing a call.
No diagnostic advice. AI captures the symptoms (active leak, broken tiles, sagging gutter, damaged ridge cap) and books an inspection. Basic safety advice — "place a bucket under the leak / stay off the roof" — is given. Detailed diagnosis stays with you on-site.
Not directly — insurer portals vary widely and rarely expose APIs. AI captures the intake details, photos and claim info into your CRM/job software. You upload to insurer portals as usual, just with significantly less data entry.
No. Re-roofing requires inspection of structure, condition, access, materials and council requirements. AI captures intake and books a quoting inspection. Pricing always involves you on-site.
Yes. Commercial scripts capture building type (warehouse, office, factory, school), roof area, access, after-hours requirements, OH&S induction needs and property/facility manager contact. Larger jobs route directly to you for a site quote.
Yes. Annual gutter cleaning reminders go out to past customers timed for autumn (pre-storm season). Adds consistent $300–$800 jobs without you having to remember.
Free Revenue Leak Audit. Scored report in 48 hours. We'll review your storm-surge handling, quote-to-close cycle and review velocity.