AI call answering for Australian plumbing businesses. Captures emergencies (burst pipes, blocked drains, no hot water) after-hours and during overflow, routes urgent calls to the on-call plumber via SMS, follows up renovation quotes automatically.
Plumbing is split between routine work you can schedule and emergencies that won't wait. Both leak revenue when the phone goes unanswered or quotes go cold.
Bathroom flooding at midnight. They search "emergency plumber near me" and call the first three. Whoever picks up usually wins the job.
You can't grab the phone with wrenches in both hands and water dripping. Three calls go to voicemail in an hour. Two of them book a competitor.
You walked the site, measured, quoted. Customer wanted to "talk to the wife." Without a Day 3 nudge, the warm quote cools fast.
You fixed it, they paid, they moved on. Your Google profile sat at 47 reviews for 8 months. Competitors with 200+ pull ahead in local search.
Configured for the dual reality of plumbing — instant emergency response and patient quote chasing for renovation work.
Greeting captures the problem in 10 seconds. Burst pipe, no water, hot water, gas, sewage backup, blocked drain → emergency path. Renovation, inspection, tap upgrade, quote → routine pipeline.
AI asks if the caller has turned off the mains tap, captures address and severity, then SMSes the on-call plumber within 60 seconds with caller details and recording attached.
Quote sent in your CRM → Day 1 / 3 / 7 / 14 SMS using your approved scripts. Replies pause the sequence and route to you. Customer often says yes by Day 7 — without you remembering to chase.
Invoice paid → automated review request SMS. Happy → Google review link. Unhappy → private form. Yearly maintenance reminders go out for customers with hot-water systems & backflow checks.
Most plumbers get the strongest ROI from AI Voice Growth. Step up to Full Stack if renovation/commercial quote-following is a big part of your business.
Yes. The qualification script asks about water flow, hot water and damage in the first 15 seconds. Burst pipe, no water, no hot water, sewage backup and gas leak keywords trigger immediate SMS to the on-call plumber. Renovation/inspection calls enter the regular quote pipeline.
No. Gas leak keywords always escalate immediately. For other gas plumbing the AI captures the enquiry and routes to a licensed gas fitter — it never provides gas-fitting advice or pricing. Gas work requires a licence.
Yes. ServiceM8, AroFlo, Simpro, Tradify, Jobber, Google Calendar and Xero all work. Emergencies create high-priority jobs; quote enquiries enter the quote pipeline; completed jobs trigger review requests.
For simple jobs (e.g. tap replacement, basic blockage) we can configure approved indicative ranges like "tap replacements typically start from $X." For anything more complex the AI captures details and routes to you for a site quote. You decide during onboarding.
Under 60 seconds from the AI flagging urgency. Most alerts arrive within 20–30 seconds with caller name, address, problem and a link to the call recording.
A receptionist works 9–5, takes leave, and costs $60k+ per year. AI works 24/7, handles overflow during peaks, and costs $650/month. We're not replacing a great receptionist — we're catching the calls you'd otherwise lose to voicemail when no one's available.
Free Revenue Leak Audit. Scored report in 48 hours. We review your call flow, quote follow-up and review velocity — and tell you what to fix first.