Never Miss a Lead
$300
per month
+ $1,500 setup
3-month minimum
- Missed-call SMS
- Maintenance intake scripts
- PropertyMe / PropertyTree integration
- Tenancy escalation routing
- Owner enquiry tagging
- Reminder messages
Property Managers · Admin Automation · Australia
10pm leak. Tenant on hold. AI captures it properly.
AI enquiry automation for Australian property managers. Captures after-hours maintenance requests, inspection booking enquiries, owner messages and tenant follow-up. AI never gives tenancy, VCAT or legal advice — those always escalate to a human.
Built for Australian PMs
No tenancy / VCAT advice
After-hours triage
Property management reality
After-hours.
Weekends.
Phone never stops.
Property managers field maintenance requests, inspection bookings, owner enquiries and tenant questions across business hours, after-hours and weekends. Triage chews time. AI captures the routine stuff properly so you can focus on the calls that actually need a PM's judgment.
01 · AFTER-HOURS MAINTENANCE
9pm leak. Saturday lockout.
Urgent maintenance doesn't wait for Monday. AI captures property, fault, urgency and access, then routes to on-call PM and the right trade — without you fielding every call yourself.
02 · INSPECTION REQUESTS
Inspection booking back-and-forth
"What times can you do?" emails go back and forth for days. AI captures availability, access details and pet/parking info in one exchange.
03 · TENANCY LAW QUESTIONS
Tenancy/VCAT questions escalate
"Can the landlord do X?" "Is this notice valid?" "What about my bond?" AI never improvises — always escalates to you so the answer is correct and on the record.
04 · OWNER ENQUIRIES
Owner messages buried in email
Owner asking about rent review, inspection report, lease renewal, BAS info. AI captures, tags by property, and routes to the right PM with full context.
PM workflow
Triage routine.
Escalate complex.
PM judgment protected.
Built so AI handles the high-volume routine intake and you only see calls that genuinely need a property manager's eye.
01
Maintenance request triage
Property, fault, urgency, access. Urgent (leak, gas, no hot water, security) → immediate SMS to on-call PM + trade. Routine → task created for next-day handling.
Active leakNo hot waterGasSecurityAppliance
02
Inspection booking
Entry, exit, routine and condition inspections. AI captures preferred times, access details, pet/parking info, then books against the PM's calendar or routes for confirmation. Reduces email tennis significantly.
RoutineEntry / exitConditionOpen homes
03
Tenancy/legal escalation
Eviction, notice, bond, rent-increase, VCAT, lease termination — all flagged and routed to you with full context. AI never improvises — these matters belong with humans on the record.
Eviction / noticeBond disputesRent increasesVCAT / QCAT
04
Owner + admin routing
Owner messages tagged by property, routed to the PM. Lease renewal reminders, inspection follow-ups and routine admin tasks created automatically in your PM platform.
Owner enquiriesLease renewalsInspection follow-up
Recommended package
AI Voice Growth.
For PM agencies
on overflow.
Property management benefits most from a 24/7 voice agent — after-hours maintenance is the biggest pain. Smaller agencies can start with Never Miss a Lead for missed-call SMS + intake routing.
Best for PM agencies
AI Voice Growth
$650
per month
+ $2,500 setup
3-month minimum
- AI Voice Agent (24/7 after-hours)
- Maintenance triage with trade dispatch
- Inspection booking automation
- Owner + tenant routing
- Lease renewal reminders
- Weekly performance report
Property manager FAQ
Common questions.
Can AI take after-hours maintenance requests?
Yes. AI captures property address, fault description, urgency and access details, then routes to the on-call PM and the right trade based on your configured rules. Urgent issues (leaks, gas, no hot water, security) escalate immediately.
Will the AI give tenancy or VCAT advice?
No. Tenancy law, eviction, bond disputes, rent increases, notice periods and VCAT/QCAT processes always escalate to a human. AI handles intake and admin only — never improvises legal interpretations.
Can it handle inspection bookings?
Yes. Routine, entry, exit and condition inspections have configurable intake. AI captures preferred time, access notes and pet/parking info, then books against the PM's calendar or routes for confirmation.
Does it work with PropertyMe / PropertyTree / Console?
Most major Australian PM platforms with an API or data feed integrate. Maintenance jobs and tasks land in the right place. Tell us what you use and we'll confirm compatibility before you pay anything.
Can tenants reach a real person if needed?
Always. AI is designed to capture and route — not replace human contact. Tenants asking for the PM, complaints, sensitive matters or anything outside the AI's scope route directly to the right person.
Does it handle owner enquiries differently?
Yes. Owner phone numbers (or owner identification questions) route to a different intake — typically tagged by property, with their PM surfaced. Owner messages aren't lost in the same queue as tenant maintenance.
Property managers · Free audit
Sleep at 10pm.
Wake to
a sorted queue.
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