Never Miss a Lead
$300
per month
+ $1,500 setup
3-month minimum
- Missed-call SMS
- Ticket intake scripts
- PSA integration (HaloPSA / ConnectWise / Atera)
- P1/P2/P3 triage rules
- New-client routing
- Reminder messages
IT Support / MSPs · Australia-Wide
Three clients down. Phone won't stop. AI triages the queue.
AI ticket intake and urgency triage for Australian IT support providers and small MSPs. Captures outage calls, routine support enquiries and new-client leads — without your techs constantly stopping work to answer the phone. AI never asks for passwords or improvises cyber advice.
Built for Australian MSPs
No password collection
P1/P2/P3 triage
MSP reality
Three tickets open.
Phone keeps ringing.
Techs interrupted.
IT support providers and small MSPs run on tickets, SLAs and constant phone interruptions. Without good intake, techs lose 30–60 minutes of billable time daily to caller triage. AI captures the routine, escalates the urgent, and protects deep work.
01 · OUTAGE CALLS
P1 server down at 8:45am
Whole office sitting idle. SLAs ticking. AI recognises the client, triages severity, alerts on-call within 60 seconds with all the context.
02 · TICKET INTAKE
Routine tickets eating tech time
"Email won't send." "Printer won't connect." Repetitive intake calls. AI captures the basics and creates the ticket properly so techs only see ready-to-action tickets.
03 · NEW-CLIENT ENQUIRIES
Sales calls mixed with support
Prospects ring on the same line as existing-client support. Without triage, the high-value enquiry waits behind a printer ticket. AI routes new business straight to sales.
04 · PASSWORD & SECURITY
Never collect what you shouldn't
AI never asks for passwords, MFA codes or sensitive credentials. If a caller offers, AI declines and redirects to your secure process. Cyber incidents always escalate to a human immediately.
MSP workflow
Outages escalated.
Tickets clean.
Techs stay on deep work.
Built for the SLA-driven reality of MSPs — clean intake, fast escalation, no unsafe credential collection, never improvises on security.
01
Client recognition + triage
Phone number matches existing client → routed with account context. Unknown number → new-client triage. AI captures system, business impact, time first noticed and applies P1/P2/P3 rules.
P1 · outageP2 · degradedP3 · routineNew client → sales
02
No credentials, no improvisation
AI never asks for passwords, MFA codes, account numbers or unnecessary sensitive data. If offered, AI declines and redirects to your secure intake. Suspected cyber or security incidents (ransomware keywords, suspicious emails reported, unauthorised access) escalate immediately.
No passwordsNo MFA codesCyber → immediate escalation
03
Ticket creation in your PSA
Tickets land in HaloPSA, ConnectWise, Autotask, Atera or your tool of choice with caller, client account, affected system, symptoms, time noticed and severity. Ready for the tech to action — no re-asking the basics.
HaloPSAConnectWiseAutotaskAtera
04
Follow-up + new-client nurture
Routine ticket follow-up SMS ("is this resolved?") closes loops. New-client enquiries enter your sales pipeline with intake info. Onboarding sequences smooth the first 30 days for signed clients.
Ticket close loopsNew-client pipelineOnboarding sequences
Recommended package
AI Voice Growth.
For MSPs
on the SLA clock.
MSPs benefit most from a 24/7 voice agent — outage calls don't keep business hours. Smaller IT-support shops can start with Never Miss a Lead for missed-call SMS + ticket intake.
Best for MSPs
AI Voice Growth
$650
per month
+ $2,500 setup
3-month minimum
- AI Voice Agent (24/7)
- Outage escalation routing
- Client account recognition
- Approved support scripts
- Onboarding sequences for new clients
- Weekly performance report
IT support FAQ
Common questions.
How can IT support providers triage new support calls?
AI captures caller, client account (if recognised), affected system, business impact and urgency. P1/P2/P3 triage applies based on configured rules — outages immediately alert on-call, routine tickets create in your PSA, new-client enquiries route to sales.
Will AI ask for passwords or sensitive credentials?
No. AI never asks for passwords, MFA codes, account numbers, banking details or any unnecessary sensitive credentials. If a caller offers, AI declines and redirects to your secure intake process.
Can it diagnose technical issues?
No. AI captures symptoms (error message, affected system, time first noticed) and books a tech. AI never improvises technical instructions, walks users through registry edits, or pretends to diagnose cyber incidents — those always escalate to a qualified human.
Does it work with HaloPSA, ConnectWise, Autotask or Atera?
Most major PSA platforms with an API integrate. Tickets land with caller, client, system, symptoms and urgency populated. Tell us which platform you use and we'll confirm compatibility before you pay anything.
How does it handle suspected cyber incidents?
Keywords like ransomware, suspicious email, account compromised, locked out across systems, or unauthorised access trigger immediate escalation to on-call security. AI never improvises remediation steps — the priority is fast human response.
Can it handle new-client sales enquiries?
Yes. Unknown numbers enter new-client triage — captures business size, current setup, pain points and route to your sales contact. Doesn't compete with support queue priority.
IT support · Free audit
Techs stay focused.
Outages get
answered in 60 seconds.
Free Revenue Leak Audit. Scored report in 48 hours.