AI call answering and missed-call recovery for Australian mechanical workshops. Books services without interrupting the team, fields "is it ready?" calls automatically, and drives logbook service reminders to past customers.
Mechanics are on the floor all day. Every interruption to take a call is lost wrench time — and every unanswered call is a service booking that goes to the workshop down the road.
You're elbow-deep in a gearbox. Phone rings twice. The customer rings the next workshop. There go this week's logbook bookings.
Three customers ring before midday asking the same question. Each call interrupts the team for 2 minutes. AI checks job status in your software and replies automatically.
Service was due in October. Nobody reminded them. They went to a chain instead. Annual reminders to your existing customer base fill the calendar without ads.
New customers comparison-shop on reviews more than price. Auto-requesting reviews after every service compounds your profile fast.
Designed so the team can stay on the tools while the AI handles 80% of the phone work — bookings, status questions and service reminders.
AI captures rego, make/model, km, service type (logbook, brakes, tyres, rego check, diagnostics, repairs) and offers available slots from your calendar. Booking flows into Workshop Software / Tradify / ServiceM8 ready to confirm.
When the AI is connected to your job software, it can look up the customer's job status by phone number or rego and reply with the current state — in-progress, awaiting parts, ready for pickup, ready after lunch. No team interruption.
Diagnostic calls, complex repairs, brakes-not-working, smoke from engine, dashboard warnings → AI captures details and escalates to the workshop manager for a callback. AI never diagnoses.
Annual logbook reminders go out 11 months after the last service. Brake checks, tyre rotation, rego-check reminders timed by last visit. Drives consistent repeat business without you tracking it.
Most mechanical workshops get strong ROI from AI Voice Growth. Full Stack is the right step up if reactivation of past customers is a major lever.
Yes. When connected to your job management software, AI looks up the customer's job by phone number or rego and replies with current status (in-progress, awaiting parts, ready for pickup) via SMS or voice. No team interruption.
No. Diagnostic calls (noise, smoke, warning lights, brakes-not-working) are always escalated to a human. AI never guesses at vehicle problems — it captures symptoms and routes the job to the workshop manager.
Yes. We integrate with Workshop Software, Tradify, ServiceM8, Simpro, AutoIT, MAM Software, MYOB and Xero. Tell us which platform you use in your audit request and we'll confirm before you pay anything.
Approved indicative ranges yes (e.g. "minor logbook services typically start from $X — exact cost depends on the vehicle"). Detailed pricing on repairs requires a physical inspection — the AI books a diagnostic appointment instead.
One reminder per service cycle, with unsubscribe in every SMS. Reminders feel useful to most customers — they'd forgotten the service was due. Frequency is fully configurable.
No. Trade-in valuations require inspection. Finance is regulated advice and AI never provides it. Both route to humans.
Free Revenue Leak Audit. Scored report in 48 hours. We'll review your call flow, booking process, service reminder coverage and review velocity.